American Family Insurance Chad Swanson Agency LLC
Customer Service Representative
Full Time • Rhinelander
Benefits:
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Benefits/Perks
- Full-time, stable position with earning potential
- Paid on the job training and ongoing professional development
- Paid time off
- Supportive and friendly work environment
- Opportunity to grow within the insurance industry
Job Summary
The Chad Swanson Agency is looking for an experienced and reliable Licensed Customer Service Representative to join our growing team. The ideal candidate would be self-motivated and organized with a positive attitude in helping customers find the right insurance solutions.
The Chad Swanson Agency is looking for an experienced and reliable Licensed Customer Service Representative to join our growing team. The ideal candidate would be self-motivated and organized with a positive attitude in helping customers find the right insurance solutions.
Responsibilities
- Build and maintain strong relationships with new and existing customers
- Processes insurance applications, policy changes, and service requests in a timely manner
- Warmly greet and assist customers in the office
- Manage a large volume of inbound and outbound phone calls and emails
- Collect payments, answer billing questions, and issue receipts
- Responsible for balancing and maintaining a cash drawer
- Educate clients on insurance products, coverage options, and available services
- Follow up on leads, referrals, and inquiries to drive sales
- Document all customer interactions and transactions appropriately in the Relate system
- Schedule appointments for Personal Insurance Reviews
- Maintain a clean and organized work area
- Ensure compliance with company policies, industry regulations, and privacy standards
Qualifications
- Licensed in Property & Casualty Insurance in the State of Wisconsin
- A Background Check is required
- Customer Service with Sales Experience (insurance experience preferred but not required)
- Proficiency in Microsoft Office and ability to learn insurance systems
- Ability to learn and explain insurance products effectively
- Strong communication and relationship-building skills
- Self-motivated with a goal-oriented mindset
- A team player with a positive and professional attitude
If you’re a motivated professional who enjoys working with people and serving the community, we’d love to hear from you!
Join the Chad Swanson Agency and build a rewarding career in the insurance industry!
Join the Chad Swanson Agency and build a rewarding career in the insurance industry!
Compensation: $30,000.00 - $40,000.00 per year
Join Our Team. Bring Your Dreams.
We are looking for Team Members to be Sales Specialists, Family Risk Advisors and Customer Service Reps.
Team Member Career
Are you passionate about making a positive difference and having a meaningful impact on the lives of people in your community? We are always seeking talented, motivated individuals to join our team.
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
(if you already have a resume on Indeed)
Or apply here.
Opportunity to Become an Agency Owner
Continuous Development
Outstanding earnings potential
Learn The Business From The Ground Up
Make a positive impact
Inspire, protect and restore the dreams of people around you